DFA passport renewal process at SM Megamall

Posted by Cat Ramos

Today, I got my new passport. It smells gooood! My old one will expire in May and I have an upcoming trip so I needed to go ASAP to DFA to get it renewed.

The passport renewal process at DFA is so different from way back in 2008, when I visited the main DFA office in Pasay. So many huge improvements. Talk about strides!

The passport renewal process has improved so much:
– Faster and more efficient
– Convenient
– No friggin’ fixers!

Yay for correctly using taxpayer money! 😉

Below are the steps to securing an appointment for passport renewal at DFA SM Megamall. Please note that the process and requirements will be slightly different for new passport applications:

1. Log on to Note that it is .com and not .gov
DFA online passport renewal website

2. Click “Set an appointment” from the left menu.

3. Choose your DFA location. Note that this online process is only applicable to these DFA offices.


4. Input the 2 words in the reCaptcha area near the bottom of your screen.
5. Click on “Start individual appointment process”.
6. Fill in your details correctly then click “Submit”

7. The next page will show you the documents that you need to bring with you on your appointment. Take note of these and click “Continue” at the bottom.
8. Choose an appointment date and time. You need to click on the calendar until you find a date with available slots. The screen will show which schedules are available. Select one.



9. After submission, you will get a confirmation screen like the below:


You need to click the link in the DFa confirmation email to finalise your appointment. Print your DFA form on long bond paper.

After that, you just have to wait for your appointment date and head to DFA Megamall with your documentary requirements (including photocopies) and printed appointment confirmation. Note that you do not need to bring passport pictures.

On the day of your appointment, make sure that you are at SM Megamall at least 30 minutes before your schedule.

DFA SM Megamall

Step A: Verification – present your printed appointment form to the desk labeled Step A. The officer will scan the bar code on your form and will instruct you to get a number from a ticket machine and to proceed to the Processing Section.

Step B: Processing – This section is a big air conditioned room with several rows of seats. Pick a spot and wait for your number to be flashed on the screen. In the meantime, watch whatever show they have on the TV. When I was there, they had this Indian show on. I don’t know why.

If, while waiting, you realize you forgot to photocopy your documents or you need to have something notarized, don’t worry. They have a photocopy and notary area at the back. 😉

When it’s your turn, present your old passport and documents to the officer, who will then check for completeness and validity.

I had to wait for more than 15 minutes because there were only 3 people behind the windows. It was Friday, maybe everyone else went on an extended lunch hour.

The officer only made a cursory check of my docs and in less than 5 minutes, I was out of there and headed to the cashier.

DFA SM Megamall Processing Section
DFA SM Megamall Processing Section

Step C: Payment – This is probably the fastest step. Pay Php 950 for regular processing (15 working days) or Php 1,200 for express processing (7 working days).

Step D: Encoding – After paying, you need to wait again at the Encoding area, which is a room as large as the Processing area. At the encoding desk, the officer will input your details into the computer and you need to verify it before you electronically sign. He/she will also take your picture. Take note that your ears must not be hidden and your hair should be swept away from your forehead. You will also be instructed to remove large pieces of jewelry that may be seen in the photograph. You may smile but don’t show your teeth.

Just a personal opinion…the people in this section are the least nice. Some of them are very crabby. Not unlike those encoding people from back in 2008.

This is the last step if you are coming back to personally pick up your passport. If otherwise, head over to the Courier section.

DFA SM Megamall Encoding Section
DFA SM Megamall Encoding Section

Step E: Courier – line up and present your courier slip and pay P120 for delivery. The lady at the counter was really courteous. Even if she probably does this every single day, she makes it a point to politely explain the delivery schedule to you. If only the people at the Encoding section were as nice as her 🙂

DFA SM Megamall Courier Section
DFA SM Megamall Courier Section

That’s it! All you have to do is sit pretty at home and wait for your nice smelling passport.

While waiting, why not…Google some new places to visit? It only makes sense to fill up your new passport with stamps and visas. 😉


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40 thoughts on “DFA passport renewal process at SM Megamall

  1. Betsy C Gellie

    Good Monrning please help me to renew passport pano po ba mam patulong naman po salamat po

  2. Mary grace mahinay deno

    Pano po mag pa appointment sa inyou

  3. Mary grace mahinay deno

    C mary grace mahinay deno e2 pano po mag pa appointment sa inyou

  4. Myna

    Hi pewede na po ba akong magrenew ng passport ngaung buwan peru ang validity nya po next year pa po 17 december 2017?,,,and anu anung po ang mga requirements na pwede kong isubmit?At pwede din po bang magwalk in sa DFA SM Megamall?i need your reply ASAP.Thanks

  5. Samuel Cruz Esquivel

    Hello po,

    Ask ko lang po, kung kelan po ma de-deliver ung passport ko? nag-process po ako nung July 09, 2016. sa DFA SM.Megamall until po ngayon hindi ko pa po na-re-receive

  6. Girlie Briones

    Tanong ko lang po pwede pa po bang ipa-renew passport 2013 kase may nagsabi hindi na daw pwede dahil matagal na,kaya consider dw po ako new applicant. Thank you

  7. grace sambaoa

    magtatanong lang po kung pwde pa walk in DFA Megamall. Thanks

  8. Jefrey Gabriel

    low system ang bagal meron din nmn sana walk in panu yung mga ibang kabayan natin

  9. Rocky de Jesus

    Wow is the word in our experience in my and wife’s passport renewal. Except for the quite rickety benches, all went impeccably flawless. I would rate their system as 9.8 out of 10.

  10. Jefte dela rosa

    Hi po… I have completed all the suporting documents for new applicant.. But i dont have any primary id yet…is it acceptable?

  11. Earlich Genasky

    Hello Maam Catchan, ang flight ko pabalik ng KSA ay sa August 31 na po. Kelangan ko sana ng mas maagang date of processing ng passport ko foe renewal kaso ang available na schedule sa SM Megamall eh September na po. PANU PO BA MAKATAWAG SA DFA OFFICE FOR AN EARLIER SCHEDULED APPOINTMENT at maagang release? I am from Subic Zambales. Awaiting foe you immediate response. Thank you po.

  12. maricel

    Hello everyone
    What is the earliest date to renew the passport??
    Thank you

  13. jessicaa macabale

    bakit ganon. jan.28,2015 pa ako nagpaappointment.. rush un bayad ko pra free delivery. mag 2months na di parin dumating? dami ko tinawagan mga contact number walang sumasagot.. kainis lapit na ako aalis

  14. kaye

    good day! ask ko lng ksi magpapa appointment sana ko ng passport kya lng ung month ng march ayaw naman mag appear feb lng nandun then wla na rin slot. panu pa ko makakapag set ng appointment kung wala ng available slot ng feb.

    1. Cat Ramos

      Hello Kaye! Baka kaya ganon ay wala na talagang available na slots sa Feb at March. Nakita mo na ba yung April schedule? Good luck!

  15. Cat Rámosz

    Hi Rocky and thanks for sharing your experience. Our passporting system is indeed becoming world class! Agree with you on the benches. If someone fidgety is sitting on the same bench, you feel the “tremors”. 🙂

  16. Izzy

    hi ask ko lang if mayroon ba kayo contact number sa DFA at SM Megamall? I-follow up ko ang renewal passport ko di kasi ako nagpadeliver. thanks a lot

    1. catchan1980

      Hello Izzy. Sorry I don’t have their contact info. Have you tried their hotline? It’s on their website.

    2. Jing

      Hi, call 234-2478 (DFA Megamall) to follow-up status of your passport. May sumasagot diyan. Katatawag ko lang kanina.

      1. Cat Ramos

        Thank you, Jing, for sharing this info!

  17. Cat Ramos

    Hi Rocky and thanks for sharing your experience. Our passporting system is indeed becoming world class! Agree with you on the benches. If someone fidgety is sitting on the same bench, you feel the “tremors”. 🙂

  18. Rolly Jan Suerte

    Delay po yung delivery ng passport ko nong 20 pa ako komoha.. dapat 27 nandito na 28 na ngayon wala pa hapon bukas 29 na.. pina express kona nga.. wala naman contact number para matawagan ung lbc..

  19. dulce a. gonzales

    mam papano mg apply for renewal ng passport d ko alam kng ppno ifiil-upung form dito pls help… bgo lng ksi ako s gnitong process…

  20. Marlon B. Alvarez

    Hi Team,

    New passport applicant po ako. gusto ko lang malaman if tama ung mga requrements ko

    1 company ID ko po (present employer)

    BIR ID
    College TOR

    yung po bang police clearance or brgy clearance pwede kung saan ako nakatira ngayon hindi ung sa address sa birthcertificate ko?

    at saan ko po paphotocopy long o short bond paper


    1. catchan1980

      Hi Marlon. Sorry I am not 100% familiar with the requirements for new applications. Please check the website for the complete list of requirements. Thank you!

  21. Jhao Ocden

    Good day!

    I’m still a college student, and I am afraid I do not have at least 3 of the given supporting documents. What I do have is my Form 137 from my High School, plus my college ID, NSO Birth Certificate and of course, my old passport. Are these enough?

    My friend said she only had her college ID and her NSO Birth Certificate and everything went well.

    Please enlighten me. Medyo nawiwindang lang kasi ako. Haha! Thank you!

    1. catchan1980

      Hello Jhao! Yes, all those docs you mentioned will be enough for passport renewal. Tingin ko di ka naman magkakaproblema 🙂 Good luck!

  22. Pat San Jose

    Are the supporting documents required for the renewal??? I don’t have at least 3 of them. I’m still a student. Please reply. Thank you…..

    1. catchan1980

      Hello Pat. Bring your school ID that shows your correct name and picture. Also, it would help if you can bring your transcript of records (if university level) or form 137 (if high school). Good luck!

  23. Duds

    Are the supporting documents really required for passport renewal? What if you don’t have any of them? Thanks

    1. catchan1980

      Hello Duds. The supporting docs are not needed as long as you have valid IDs that show your correct name, date and place of birth, picture and signature. Usually, your old passport and driver’s license will be enough (like in my case). Good luck!

      1. janeit estobo

        pwede phow ba ung form 137 4 valid id..

  24. eppie gimeno

    1173 Maligaya St. Sta. maria, Bulacan. Bakit hanggang ngayon la pa din iyong renew passport ko nag apply ako nun feb 22,2014. Ang release po march 5 dapat madeliver iyon ngayong march 6 bakit til now hindi pa din dumadating

    1. catchan1980

      Hi Eppie. Natry nyo na po ba tumawag directly sa DFA? Usually kasi 2 weeks yung delivery time ng passport, unless nagpa-expedite ka. Good luck!

  25. Trece L Briones

    Hi sir/maam, nag fillup po aq ng renewal sa passport q pru wla man aq na tanggap na reply from dfa na appointment schedule.

    1. catchan1980

      Hi Trece, nung nag fill up kayo ng form, wala naman po bang error message na lumabas sa screen mo? Pacheck na din po ng Spam folder nyo sa email, baka accidentally napunta ang DFA reply dun. Good luck!

      1. jr

        hi po nag email po ako sa dfa passport appointment system regarng sa mga requirements for passport renewal ang sabi po ito lang daw po ang kailanagan ko ipakita

        > original passport plus photocopy of first and last page
        > nso birth certificate
        > old passport

        tnanong ko din po kung need ko pa po mag present ng nbi at id’s ang sagot po ay hindi na daw po kailangan

        i print ko na lang po cguro conversation namin sa email para kung hanapan ako ng ibang docs and id’s eh ipapakita ko yung proof na yun lang ang sinabi sakin na requirements

        thank you po

        1. catchan1980

          Hello JR. I think OK na yung mga sinabi sayo kung wala naman aberya sa old passport mo and birth certificate. Good luck!

  26. susan renegado

    hello po! ng fild up po ako ng application for renewal nung e send ko po bumabalik. need help po

  27. Jr lopez

    Hi just wanna asked how can we renew our passport with our new born baby getting a passport for the first time. I was planning to renew our family passport together with my baby .. Are we allowed to used the courtesy lane. No more appointment setting…

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